Frequently Asked Questions
Oooo I’m excited! How long does it take to make my order?
All items are handcrafted, so time can vary depending on how busy it gets, i.e Christmas and other gift-giving holidays. Generally, the turnaround time to lovingly make your piece is 1-3 business days. Then it will be shipped as per the guidelines. To view guidelines, please refer to our policies.
These pieces are so beautiful! How do I best care for my Jewellery?
Our Silicone Jewellery is easy to care for, if you find your beads are picking up a little bit of dust or if you’re like me and you drop some food on it - whoops! Just put some warm water on a paper towel and wipe it clean. If your piece has metal beads or a metal clasp or keyring just avoid getting those parts in contact with water to ensure that the piece lasts longer.
Our Laser cut earrings are a total show stopper, trust me a lot of people will want to get their hands on them. If you do find fingerprints on your piece, wipe with a microfiber cloth. We recommend not getting these wet- so keep the water at bay.
Our Beaded Jewellery needs a little tender love and care so when you are not donning your piece on the next occasion, hang it up and keep it out of sunlight. Unlike Edward Cullen, these will not sparkle. We also recommend to not get these wet too!
Love everything I am seeing! Is it possible to customise my order?
When you’re on the Home Page, hover over the Shop tab and navigate down to the Custom Orders Section. From there, choose the item you wish to customise and follow the instructions on the page. Make sure to include an email address as I will send you a photo to confirm the design before I post it to make sure it's perfect!
We want it all! Do you do wholesale?
Yes, I am more than happy to do wholesale orders. Please enquire via email: email@example.com and we can discuss your enquiry in depth!
This is super special and even a monkey can gift wrap better than I can. Can you do it for me?
Don’t worry! For me, gift wrapping is therapeutic so you are in good hands! I can gift wrap upon request and we can go one better...let’s get personal with a little note if you like! Just send me your message when you checkout and I’ll make the magic happen. If you want to go all out and show them how special they are to you, we sell greeting cards in store for any occasion! If you need it posted to them make sure to add their address NOT yours.
Whoops...I’ve fallen in love with your pieces and I want to buy more...but I’ve already placed an order. What can I do?
We totally get it. We may be able to help you with that. If you have NOT received an email that your order has shipped then you can still add onto your order without extra shipping costs as long as it's going to the same address, use the code 'ADD MORE' at checkout, and in the checkout, notes add your order number starting with LB.
Just want to make sure, are these items child-safe?
We do not recommend gifting these items to children under the age of three. They can be a choking hazard and although some of our items are adorable and enticing to a child’s creative eye, we recommend leaving these items out of their curious reach.
I cannot wait to cozy up with this heat pack! Is there anything I should know?
If you’re someone who loves scathing hot showers (aka, me), I would like to warn you about the heat packs. We don’t recommend overheating them as they may cause burns.